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FAQs
Here are our FAQs – quick answers to common queries.
What are the hospital's visiting hours?
Wilson Airport Hospital operates 24 hours a day, 7 days a week, providing round-the-clock access to medical care.
How can I make an appointment?
Appointments can be scheduled by calling our appointment line during regular business hours or using our online booking system available on our website.
What should I bring for my appointment?
Please bring your insurance card, photo identification, and any relevant medical records or test results to your appointment.
Do you accept insurance plans?
Yes, we accept a wide range of insurance plans. We recommend checking with your insurance provider for coverage details.
What payment methods do you accept?
We accept cash, credit/debit cards, and mobile payment options. Flexible payment plans are also available for eligible patients.
How do I request medical records or lab results?
You can request copies of your medical records or lab results by contacting our medical records department during regular business hours.
What should I do in case of a medical emergency?
In case of a medical emergency, please dial +254725177577 or proceed directly to our emergency department for immediate assistance.
Do you offer telemedicine services?
Yes, we offer telemedicine consultations for certain medical conditions and follow-up appointments. Please contact us for more information.
How do I provide feedback or file a complaint?
We welcome feedback and strive to improve our services. You can provide feedback or file a complaint by speaking with a member of our patient relations team or by submitting a feedback form available at our front desk.
What specialties does the hospital offer?
Wilson Airport Hospital offers a wide range of specialties, including cardiology, dermatology, oncology, pediatrics, surgery, and more. Our team of specialists is committed to providing comprehensive care to our patients.