Privacy Policy
Effective Date: 2019
Last Updated: 2025
1. Introduction
Welcome to Wilson Airport Hospital Ltd® (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Data Protection Act, 2019 of Kenya.
2. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information (Name, Email Address, Phone Number, Postal Address)
- Health and Wellness Data (if required for the WISE program services)
- Demographic Information (Age, Gender, Location)
- Technical Data (IP Address, Browser Type, Device Information)
- Communication Records (Emails, Feedback, Customer Service Interactions)
3. How We Collect Information
We collect personal data through:
- Direct interactions (forms, registrations, or inquiries)
- Automated technologies (cookies, server logs, and analytics tools)
- Third-party sources (partners, service providers, public sources)
4. Purpose of Data Collection
We collect and use your personal data for the following purposes:
- To provide and improve our services, including the WISE program
- To communicate with you regarding updates, services, and promotions
- To comply with legal and regulatory obligations
- To analyze user engagement and enhance website experience
- To ensure security and prevent fraud
5. Legal Basis for Processing Personal Data
We process your personal data based on:
- Your consent (for marketing communications and voluntary data submissions)
- Performance of a contract (service delivery under the WISE program)
- Legal obligations (compliance with Kenyan laws and regulations)
- Legitimate interests (improving services, fraud prevention, research)
6. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Service providers and partners who assist in service delivery
- Legal and regulatory authorities if required by law
- Third parties in the event of a merger, acquisition, or business transfer
7. Data Security and Protection
We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online platform can guarantee absolute security.
8. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.
9. Your Rights Under the Data Protection Act, 2019
Under Kenyan law, you have the right to:
- Access and request copies of your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent for data processing
- Object to certain types of processing
- Request deletion of your personal data
To exercise these rights, please contact us at the details below.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze site performance. You can manage your cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Privacy Policy
We may update this policy periodically. Any significant changes will be communicated via our website or other appropriate channels.
13. Contact Information
For inquiries or concerns about this policy, please contact us at: Wilson Airport Hospital Ltd®
Email: info@wilsonairporthospital.co.ke
Phone: +254 725 224 227
Physical Address: Wilson Airport Hospital, Lang’ata Road, Nairobi, Kenya
